Frequently asked questions

How do I choose the right product?

Browse the categories and filters, then check the product size and description. Always follow the manufacturer’s instructions when using the product.

Will the colour look exactly like it does on my screen?

Screen settings and lighting can affect how a shade appears. The actual product colour may differ from the image.

How should I use gel polish?

Read the instructions and safety information for the specific product. Use the curing time and lamp specified by the manufacturer.

When will my order arrive?

Please check the Shipping and payment page and the delivery options at checkout for delivery information. If you have a question about an existing order, contact us with your order number.

Can I order without creating an account?

Yes. You can place an order as a guest at checkout. Creating an account is optional.

Where can I find the returns and withdrawal conditions?

Our Terms and Conditions set out the consumer right of withdrawal, its exceptions and the model withdrawal form. Cosmetic products are not automatically excluded from the right of withdrawal as a whole.