Terms and Conditions

bpbeauty.hu — effective from 1 September 2026

Preamble

Welcome to our website. Thank you for placing your trust in us when making your purchase.

These webshop General Terms and Conditions were prepared using the Fogyasztó Barát Terms and Conditions generator.

If you have any questions about these General Terms and Conditions, use of the website, individual products or the purchase process, or would like to discuss a specific request, please contact our staff using the contact details provided.

Legal notice: details of the Service Provider (Seller, Business)

Name: NDC Finestra Kft.

Registered office: 8913 Egervár, Vár út 2/B., Hungary.

Correspondence address: 8900 Zalaegerszeg, Tulipán utca 14., Hungary.

Registering authority: Court of Registration of the Zalaegerszeg Regional Court (Zalaegerszegi Törvényszék Cégbírósága).

Company registration number: 20-09-077125.

Tax number: 28736149-2-20.

Representative: Csende Barbara.

Telephone: +36706156765.

Email: info@bpbeauty.hu.

Website: https://bpbeauty.hu.

Hosting provider details

Name: Zalaszám Informatika Kft.

Registered office: Hungary – 8900 Zalaegerszeg, Mártírok str 53

Contact details: +36 92 502 502

Website: zalaszam.hu

Definitions

Goods: movable items offered on the Website and intended for sale on the Website, including goods with digital elements.

Goods with digital elements: movable items that incorporate or are interconnected with digital content or a digital service in such a way that the absence of that digital content or digital service would prevent the goods from performing their functions.

Digital content: data produced or supplied in digital form.

Parties: the Seller and the Buyer together.

Consumer: a natural person acting outside their trade, independent profession or business activity.

Consumer contract: a contract in which one of the parties qualifies as a consumer.

Functionality: the ability of goods with digital elements, digital content or a digital service to perform their functions having regard to their purpose.

Manufacturer: the producer of the Goods; for imported Goods, the importer into the European Union; and any person who presents themselves as the manufacturer by placing their name, trademark or other distinguishing sign on the Goods.

Interoperability: the ability of goods with digital elements, digital content or a digital service to function with hardware or software other than that with which goods, digital content or digital services of the same type are normally used.

Compatibility: the ability of goods with digital elements, digital content or a digital service to function, without the need for conversion, with hardware or software with which goods, digital content or digital services of the same type are normally used.

Website: this website, which is used to conclude the Contract.

Contract: the sales contract concluded between the Seller and the Buyer using the Website and email correspondence.

Durable medium: any instrument which enables the Consumer or the Business to store information addressed personally to them in a way accessible for future reference for a period adequate for the purposes of the information, and which allows the unchanged reproduction of the information stored.

Means of distance communication: a means suitable for making a contractual statement for the purpose of concluding a contract without the Parties being present together. These include, in particular, addressed or unaddressed printed material, standard letters, advertisements in publications with an order form, catalogues, telephones, fax machines and devices providing internet access.

Distance contract: a consumer contract concluded under an organised distance sales or service-provision scheme without the simultaneous physical presence of the Parties, using exclusively one or more means of distance communication to conclude the contract.

Business: a person acting within their trade, independent profession or business activity.

Buyer/You: the contracting person who makes an offer to purchase through the Website.

Seller: the contracting person who invites offers through the Website.

Guarantee: in contracts between consumers and businesses (consumer contracts), a guarantee under the Civil Code, comprising:

— a guarantee of contractual performance voluntarily undertaken by the Business beyond, or in the absence of, its statutory obligations; and

— a mandatory statutory guarantee.

Purchase price: the consideration payable for the Goods and for the supply of digital content.

Applicable legislation

The Contract is governed by Hungarian law, in particular the following legislation:

Act CLV of 1997 on Consumer Protection.

Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services.

Act V of 2013 on the Civil Code.

Government Decree 151/2003 (IX.22.) on the Mandatory Guarantee for Durable Consumer Goods.

Decree 10/2024 (VI.28.) of the Minister of Justice defining the scope of durable consumer goods subject to a mandatory guarantee.

Government Decree 45/2014 (II.26.) on Detailed Rules for Contracts between Consumers and Businesses.

Decree 19/2014 (IV.29.) of the Minister for the National Economy on Procedural Rules for Handling Warranty and Guarantee Claims for Goods Sold under Contracts between Consumers and Businesses.

Act LXXVI of 1999 on Copyright.

Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information.

Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC.

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Government Decree 373/2021 (VI.30.) on Detailed Rules for Contracts between Consumers and Businesses for the Sale of Goods and the Supply of Digital Content and Digital Services.

Scope of these Terms and Conditions

In addition to mandatory provisions of applicable law, these General Terms and Conditions (the Terms) determine the content of the Contract between us. They set out our respective rights and obligations, the conditions for concluding the Contract, performance deadlines, delivery and payment conditions, liability rules and the conditions for exercising the right of withdrawal.

Technical information necessary to use the Website which is not included in these Terms is provided elsewhere on the Website.

Language and form of the Contract

Contracts subject to these Terms are concluded in Hungarian.

Contracts subject to these Terms do not qualify as contracts concluded in writing and are not filed by the Seller.

Prices

Prices are stated in Hungarian forints (HUF) and include 27% VAT. The Seller may change prices for commercial reasons. Price changes do not affect contracts already concluded. If the Seller has displayed an incorrect price and an order for the Goods has been placed, but the Parties have not yet concluded a contract, the Seller will act in accordance with the section entitled “Procedure in the event of an incorrect price”.

Procedure in the event of an incorrect price

The following are considered obviously incorrect prices:

— a price of HUF 0;

— a discounted price which, despite the correct original price and discount percentage being shown, is calculated incorrectly (for example, Goods originally costing HUF 1,000 offered at HUF 500 instead of the correct HUF 800 when a 20% discount is stated).

If an incorrect price is displayed, the Seller will offer the opportunity to purchase the Goods at the actual price. With this information, the Buyer may decide whether to order at the actual price or decline the opportunity, in which case no contract is concluded between the Parties.

Complaints and remedies

The Consumer may submit claims under the statutory warranty for defects, product warranty or guarantee relating to the Goods, or objections seeking to remedy an individual infringement of rights or interests arising from conduct, acts or omissions of the Seller or a person acting in the Seller’s interests or on the Seller’s behalf directly connected with the distribution or sale of goods to consumers (a consumer complaint under the Consumer Protection Act), through the following channels:

In writing through the website: https://bpbeauty.hu.

In writing by email: info@bpbeauty.hu.

In writing by post: 8900 Zalaegerszeg, Tulipán utca 14., Hungary.

The Seller must handle claims under the statutory warranty for defects, product warranty or guarantee under separate legislation, rather than the consumer-complaint handling provisions of the Consumer Protection Act.

The Consumer may communicate a complaint under the Consumer Protection Act to the Business orally or in writing. Such a complaint is an objection seeking to remedy an individual infringement of rights or interests concerning the conduct, acts or omissions of the Business or a person acting in its interests or on its behalf directly connected with the distribution or sale of goods to consumers, excluding claims under the statutory warranty for defects, product warranty or guarantee.

The Seller will immediately investigate an oral complaint and remedy it where necessary. If the Consumer disagrees with its handling or immediate investigation is not possible, the Seller will promptly draw up a record of the complaint and its position. For an oral complaint made in person, a copy will be handed to the Consumer on the spot. For an oral complaint made by telephone or another electronic communications service, a copy will be sent together with the substantive response within no more than 30 days, in accordance with the rules applicable to written complaints. The record must contain:

(a) the Consumer’s name and residential address or email address;

(b) the place, time and method of submitting the complaint;

(c) a detailed description of the complaint and a list of documents and other evidence presented by the Consumer;

(d) the Business’s statement of its position on the complaint, where immediate investigation is possible;

(e) the signatures of the person drawing up the record and the Consumer, except for an oral complaint made by telephone or another electronic communications service;

(f) the place and time at which the record was drawn up;

(g) for an oral complaint made by telephone or another electronic communications service, the unique complaint reference number; and

(h) a warning that, if the Consumer fails to provide the information specified in points (a) and (c) when the record is drawn up, or refuses to sign it, the Seller will not apply the response requirements for written complaints when handling that oral complaint.

If, when making an oral complaint, the Consumer fails to provide the information in points (a) and (c) above or refuses to sign the record, the Business is not obliged to follow the response requirements applicable to written complaints when handling it.

Unless a directly applicable European Union legal act provides otherwise, the Seller must provide and arrange delivery of a substantive written response to a written complaint within thirty days of receipt, in a verifiable manner. Reasons must be given for rejection. If a complaint is rejected, the Seller must inform the Consumer in writing of the authority or conciliation body to which the complaint may be referred, according to its nature. This information must include the registered office, telephone and internet contact details and postal address of the competent authority or the conciliation body for the Consumer’s residence, place of stay or registered office, and whether the Seller has made a general declaration accepting the conciliation body’s binding decisions.

If the Seller provides an electronic interface or form for written complaints, it must immediately acknowledge receipt at the email address supplied by the Consumer.

The Seller must retain the record of an oral complaint or the written complaint, together with a copy of the substantive response, for three years and present them at the request of the supervisory authority.

If negotiations do not resolve a consumer dispute between the Seller and the Consumer, the following remedies are available:

Consumer protection proceedings

Complaints may be lodged with consumer protection authorities. If a Consumer believes their consumer rights have been infringed, they may complain to the authority competent for their place of residence. After assessing the complaint, the authority will decide whether to initiate consumer protection proceedings. First-instance consumer protection authority functions are performed by the capital and county government offices competent for the Consumer’s residence. Their contact details are listed below. Official institution names and postal addresses are retained in Hungarian to facilitate contact.

Court proceedings

The customer may enforce a claim arising from a consumer dispute before a court in civil proceedings under Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation body proceedings

If we reject your consumer complaint, you may apply to the conciliation body competent for your residence, place of stay or registered office, or to the body specified in your application. Before initiating conciliation proceedings, the Consumer must first attempt to settle the dispute directly with the Business concerned.

Unless the Consumer requests an in-person hearing, the conciliation body holds the hearing online, without physical attendance, using an electronic device providing simultaneous audio and video transmission (an online hearing).

The Business must cooperate in conciliation proceedings. This includes submitting its written response within the deadline set by the conciliation body. Except where Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC applies, the Business must ensure that a person authorised to reach a settlement attends the hearing. Such an authorised representative must participate online in an online hearing. If the Consumer requests an in-person hearing, the representative must participate at least online.

The Seller has not made a general declaration accepting the binding decisions of a conciliation body.

Further information about conciliation bodies: https://www.bekeltetes.hu.

Contact details of the regional conciliation bodies are listed below. Official institution names and postal addresses are retained in Hungarian.

Conciliation proceedings for persons who are not consumers

For the purposes of conciliation proceedings, the Consumer Protection Act also treats the following as consumers:

— a civil organisation under separate legislation, a church legal entity, a condominium or a housing cooperative acting for purposes outside its independent profession and economic activity, which buys, orders, receives, uses or takes advantage of goods or is the recipient of commercial communications or an offer concerning goods;

— a micro, small or medium-sized enterprise (collectively an SME) which uses a public utility service, or buys, uses or takes advantage of a product, or receives commercial communications or an offer concerning it, within retail activity under the Trade Act; and

— for the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other discrimination based on nationality, residence or establishment in the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC, a business qualifying as a customer under that Regulation.

The conciliation body may verify and examine whether a person qualifies as a consumer. The procedural rules set out in the section on conciliation bodies apply.

Fogyasztó Barát reviews

Buyers are informed that the Seller uses the Fogyasztó Barát review system on the Website. The system allows customers to rate the Seller (the webshop), rather than individual Goods. The following technical measures ensure that only actual buyers can submit a review:

— the system operates independently of the webshop using it: the review widget opens after a purchase and submitted reviews are stored by Fogyasztó Barát (JUTASA Kft.) in its own system;

— an actual buyer can also submit an opinion through the email sent after purchase to the email address provided to Fogyasztó Barát.

The webshop using the review system has no technical means of deleting ratings or opinions.

Consequently, the system contains only ratings and opinions from actual buyers. It makes no distinction between positive and negative opinions and displays both.

Severability and code of conduct

If any provision of these Terms is legally incomplete or ineffective, the remaining provisions of the Contract remain valid. The relevant legislation applies in place of the ineffective or defective provision.

The Seller has no code of conduct within the meaning of the legislation prohibiting unfair commercial practices against consumers.

Information on the essential characteristics of the Goods

Information on the essential characteristics of the Goods available for purchase is provided in the individual product descriptions on the Website.

Correcting data-entry errors — responsibility for accuracy

Throughout the ordering process, before finalising the order, you can modify the information you have entered. Clicking the browser’s Back button opens the previous page, allowing correction even after you have moved to the next page. You are responsible for entering accurate information, as invoicing and delivery are based on the data you provide. An incorrectly entered email address or a full mailbox may prevent delivery of the confirmation and conclusion of the Contract. If the Buyer discovers an error after finalising an order, they must request an amendment as soon as possible. They may notify the Seller by emailing from the address supplied with the order or by telephone.

Using the Website

Registration is not required to purchase.

The Website presents products and allows Users to order online. Users can browse using the menu. Goods are arranged by category. The Sale Goods category contains all discounted Goods available in the shop. Each item states the promotion’s start and end dates, or its start date and that it lasts while stocks remain.

The “Buy more for less” menu lists Goods for which the shop offers quantity discounts when several units are ordered.

The “New arrivals” menu contains Goods newly added to the range. Clicking a category displays its Goods. Where they do not all fit on one page, the numbers above and below the list allow navigation between pages. Clicking a product name opens its detailed page with characteristics and price.

The Website allows Goods to be searched by keyword. Matching results appear as a list, in the same way as category listings.

The selected Goods can be added to the cart using the cart button; the required quantity can be set beside it. The User can check the contents through the Cart menu, change quantities or remove an item. The Empty Cart button also allows the entire cart to be cleared.

Clicking the Order button continues the purchase process. The next step offers login, registration or purchase without registration. For registration or guest checkout, the User must provide an email address, name, telephone number, billing address and, if different, a delivery address. Registration also requires a password. Successful registration is confirmed by email and on the Website. The User may request deletion of their registration by email to the Service Provider; they will then need to register again for a new registered purchase.

The User is responsible for keeping access details confidential, updating their information and notifying the Service Provider if they become aware of misuse by a third party. If a password is forgotten, a new one may be requested through the Website using the registered email address. Previously registered Users may continue the ordering process by entering their email address and password.

The User must then select a payment and delivery method. A summary page allows all previously entered information, Goods and quantities to be checked. Data-entry errors can be corrected using the pencil icon.

If everything is correct, the User may finalise the order with the Submit Order button. Confirmation is provided on the Website and by email. Any error discovered after the order is recorded, for example in the confirmation email, must be reported to the Service Provider immediately and within no more than 24 hours. Whether or not intending to place an order, Users may log in through the Customer Login window or Login menu. After login, the Edit Details menu allows registration data to be changed and order details and status to be tracked.

Finalising the order (making an offer)

Once you have checked that your cart contains the Goods you wish to order and that your information is correct, you may complete your order by clicking “Order”. Information published on the Website is not an offer by the Seller to conclude a contract. For orders governed by these Terms, you are the party making the offer.

By clicking “Order”, you expressly acknowledge that you have made an offer and that your statement, if confirmed by the Seller under these Terms, entails an obligation to pay. The Seller must acknowledge receipt of the order electronically without delay. If this acknowledgement does not reach the Buyer within a period reasonably expected for the nature of the service, and in any event within 48 hours after the order is sent, the Buyer is released from their offer or contractual obligation.

Processing orders and concluding the Contract

You may place an order at any time. The Seller will confirm your offer by email within no more than 48 hours after it is sent. The Contract is concluded when the Seller’s confirmation email becomes accessible to you in your email system.

Payment methods

Barion

Barion Smart Gateway is a payment gateway developed entirely in Hungary, independent of banks, accepting bank cards and electronic money. Alongside its competitive prices, it offers numerous innovative features. Use is even more convenient after registration, which takes only a minute. Card numbers are stored in a secure PCI DSS-certified system, so a registered email address and password are sufficient to use a saved card. Reports, export facilities and monthly billing statements in Barion’s web interface assist business processes and official accounting. Transactions take place in real time and incoming payments can also be viewed in the mobile app. Using the free Barion app, users can pay by mobile at an increasing number of shops and hospitality venues without carrying cash or a bank card. Banking security is supported by supervision by the Hungarian National Bank (MNB licence: H-EN-I-1064/2013). Protection against bank-card misuse is handled flexibly and fairly.

Payment on delivery

If you wish to pay when you receive the parcel, select “Payment on delivery”.

Delivery and collection methods and charges

MPL courier service

A convenient and straightforward way to receive parcels. Payment can be made by bank card or cash.

Delivery can be requested to your home or workplace. Nationwide coverage is available.

For MPL Business parcels, the basic charge includes two delivery attempts.

Further information: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites.

The charge for this delivery method is HUF 1,990 including VAT.

MPL PostaPont

Why order to a MOL or Coop PostaPont?

Most MOL PostaPont locations are open 24 hours a day and most Coop PostaPont locations for 12 hours, so parcels can be collected before or after work. Find a convenient location at https://www.posta.hu/szolgaltatasok/szolgaltataskereso.

You will be notified of arrival by SMS or email, as you prefer.

Collection points are easy to reach.

Parking at petrol stations is straightforward and free.

Bank-card payment is available at MOL PostaPont locations and most Coop PostaPont locations.

The maximum parcel weight is 20 kg.

The charge for this delivery method is HUF 990 including VAT.

FOXPOST parcel lockers

FOXPOST offers a simple, flexible, contactless and environmentally conscious way to receive and send parcels.

If you request delivery to a FOXPOST locker, you do not need to wait for a courier all day.

The continuously expanding nationwide locker network includes easily accessible indoor and outdoor locations, available from morning to evening.

After we hand the parcel to FOXPOST, it is delivered to the locker within one working day. FOXPOST then sends an SMS notification and a unique code allowing collection for three days.

Important: payment at the lockers is by bank card only.

Locker locations and further information: https://www.foxpost.hu/csomagautomatak.

The charge for this delivery method is HUF 1,100 including VAT.

Performance deadline

For a Buyer who is a Consumer, unless the Parties agree otherwise, the Seller must make the Goods available without delay and no later than thirty days after the Contract is concluded.

Accordingly, the general performance deadline is no more than 30 days from order confirmation. Any different deadline, which may not exceed 30 days, is specified by the Seller for the relevant delivery method.

If the Seller is late, the Buyer may exercise their rights against the Seller under Act V of 2013 on the Civil Code.

Reservation of rights and title

If you previously ordered Goods but failed to accept delivery, except where you exercised your right of withdrawal, or Goods were returned to the Seller marked unclaimed, the Seller will make fulfilment conditional on advance payment of the purchase price and delivery costs.

The Seller may withhold delivery until satisfied that payment through the electronic payment solution has succeeded. This includes cases where the Buyer transfers the price in their Member State’s currency and currency conversion, bank commissions or charges mean that the Seller does not receive the full purchase price and delivery charge. If payment is incomplete, the Seller may request payment of the balance.

Cross-border sales — prohibition of geo-blocking

The Seller does not discriminate between customers using the Website from Hungary and from elsewhere in the European Union, and does not restrict access based on nationality, residence or establishment. Unless these Terms provide otherwise, delivery or collection of ordered Goods is provided within Hungary.

The primary language of communication and purchasing is Hungarian. The Seller is not obliged to communicate in the language of the Buyer’s Member State.

The Seller is not obliged to comply with non-contractual requirements relating to the Goods under the national law of the Buyer’s Member State, such as labelling or sector-specific requirements, or to inform the Buyer of them.

Unless the Seller states otherwise, Hungarian VAT is applied to all Goods.

The Seller provides customers outside Hungary with the same handover options available to Hungarian customers.

Where these Terms allow delivery within Hungary or another EU Member State, customers outside Hungary may also request delivery using any delivery method specified in these Terms.

Where these Terms allow personal collection from the Seller, customers outside Hungary may also use this option.

Otherwise, customers may request to arrange delivery abroad at their own expense. Hungarian customers do not have this entitlement.

The Seller fulfils the order after the delivery charge has been paid. If the customer does not pay the delivery charge or arrange their own transport by the agreed date, the Seller terminates the Contract and refunds the prepaid purchase price.

Consumer information

Information on the consumer Buyer’s right of withdrawal

Under Section 8:1(1)(3) of the Civil Code, only a natural person acting outside their trade, independent profession or business activity qualifies as a consumer. Legal persons therefore have no right to withdraw without giving a reason.

Under Section 20 of Government Decree 45/2014 (II.26.), the Consumer has a right of withdrawal without giving a reason. The Consumer may exercise it:

(a) for a contract for the sale of Goods, from the date on which:

(aa) the Goods;

(ab) for multiple Goods delivered at different times, the last Goods;

(ac) for Goods consisting of multiple lots or pieces, the last lot or piece; or

(ad) for regular delivery of Goods during a defined period, the first delivery;

are received by the Consumer or a third party designated by the Consumer other than the carrier. The withdrawal period is 14 calendar days.

This does not affect the Consumer’s right to withdraw between the date of conclusion of the Contract and receipt of the Goods.

If the Consumer made an offer to conclude the Contract, they may revoke it before conclusion, thereby ending the binding nature of that offer.

If the Seller has failed to inform the Consumer of the time limit and other conditions for withdrawal, particularly those in Section 22 of the Decree, and of the model form in Annex 2, the withdrawal period above is extended by 12 months. If the Seller supplies that information within 12 months after the original withdrawal period expires, the withdrawal or termination period ends on the 14th day after the information is communicated.

Government Decree 45/2014 (II.26.) on Detailed Rules for Contracts between Consumers and Businesses is available at https://net.jogtar.hu/jogszabaly?docid=a1400045.kor.

Voluntarily granted withdrawal period

In addition to Government Decree 45/2014 (II.26.), the Seller voluntarily provides additional time to exercise the right of withdrawal, so the webshop’s total withdrawal period is 14 days. This does not exclude the exercise of the statutory right of withdrawal.

The conditions for exercising the voluntarily granted right are the same as those applicable under the Decree.

Withdrawal statement and exercise of the right of withdrawal or termination

The Consumer may exercise the right under Section 20 of Government Decree 45/2014 (II.26.) by an unequivocal statement, by using the model statement downloadable from the Website, or by using the withdrawal function.

The withdrawal function

The withdrawal function is an online withdrawal statement through which the Consumer may notify the Business of their decision to withdraw, their name, information identifying the relevant Contract and the electronic contact details through which they will receive confirmation of withdrawal.

It is accessible through the “Withdraw from the Contract” link on the Website. The Consumer can send the online statement to the Seller using the confirmation function labelled “Confirm withdrawal”.

Without undue delay after learning of the withdrawal, the Seller sends an acknowledgement of receipt on a durable medium, including the content of the withdrawal and the date and time it was submitted.

Validity of the Consumer’s withdrawal statement

The right of withdrawal is considered exercised in time if the Consumer sends their statement within the deadline.

For withdrawal or termination in writing, sending the statement within the deadline is sufficient.

The Consumer bears the burden of proving that the right was exercised in accordance with this provision.

The Seller must acknowledge the Consumer’s withdrawal statement electronically after receiving it.

Seller’s obligations following withdrawal

Obligation to reimburse

If the Consumer withdraws under Section 22 of Government Decree 45/2014 (II.26.), the Seller must reimburse the full amount paid as consideration, including costs incurred in connection with performance such as delivery charges, within fourteen days after becoming aware of the withdrawal. This does not include additional costs resulting from the Consumer choosing a delivery method other than the least expensive standard delivery method.

Method of reimbursement

For withdrawal or termination under Section 22 of Government Decree 45/2014 (II.26.), the Seller reimburses the Consumer using the same payment method as the Consumer used. With the Consumer’s express agreement, another method may be used, but this must not result in additional charges to the Consumer. The Seller is not responsible for delays caused by an incorrectly or inaccurately supplied bank account number or postal address.

Additional costs

If the Consumer expressly chooses a delivery method other than the least expensive standard method, the Seller need not reimburse the additional cost. In this case, reimbursement is limited to the stated standard delivery charges.

Right to withhold reimbursement

The Seller may withhold reimbursement until the Goods have been returned or the Consumer has provided clear evidence of sending them back, whichever occurs first. We cannot accept parcels sent cash on delivery or with postage payable by the recipient.

Consumer’s obligations following withdrawal or termination

Returning the Goods

If the Consumer withdraws under Section 22 of Government Decree 45/2014 (II.26.), they must return or hand over the Goods to the Seller or a person authorised by the Seller without delay and no later than fourteen days after communicating withdrawal. The deadline is met if the Consumer sends the Goods before it expires.

Direct cost of returning the Goods

The Consumer bears the direct cost of return. Goods must be returned to the Seller’s address. If the Seller also sells the Goods on business premises and the Consumer exercises withdrawal there in person, they may return the Goods at the same time. If, after performance has begun, the Consumer terminates an off-premises or distance contract for services, they must pay a proportionate amount for the services performed up to the time termination is communicated. This is calculated from the total contractual consideration including tax. If the Consumer proves that this total is excessive, the proportionate amount is calculated on the market value of services supplied before termination. We cannot accept Goods returned cash on delivery or with postage payable by the recipient.

Liability for diminished value

The Consumer is responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

Cases in which withdrawal cannot be exercised

The Seller expressly draws your attention to the exceptions in Section 29(1) of Government Decree 45/2014 (II.26.). You cannot exercise withdrawal:

— after a service has been fully performed; however, if the Contract entails payment by the Consumer, this exception applies only if performance began with the Consumer’s prior express consent and acknowledgement that the right would be lost once the Business had fully performed;

— for Goods or services whose price depends on financial-market fluctuations beyond the Business’s control which may occur during the withdrawal period;

— for non-prefabricated Goods made to the Consumer’s instructions or express request, or clearly personalised Goods;

— for perishable Goods or Goods with a short shelf life;

— for sealed Goods unsuitable for return for health-protection or hygiene reasons once unsealed after delivery. Please note that, for these Goods, handling necessary to establish their nature, characteristics or functioning results in loss of withdrawal rights if it involves opening the seal;

— for Goods which, by their nature, become inseparably mixed with other goods after delivery;

— for alcoholic drinks whose price was agreed at the time of sale, whose delivery can only take place after thirty days, and whose actual value depends on market fluctuations outside the Business’s control;

— for contracts where the Business visits at the Consumer’s express request to carry out urgent repairs or maintenance;

— for sealed audio or video recordings or computer software where the Consumer unseals the packaging after delivery;

— for newspapers, periodicals and magazines, except subscription contracts;

— for contracts concluded at a public auction;

— for accommodation other than residential accommodation, transport, car rental, catering or leisure-related services where the Contract specifies a date or period of performance;

— for digital content not supplied on a tangible medium where the Seller began performance with the Consumer’s prior express consent, the Consumer simultaneously acknowledged losing the right of withdrawal once performance began, and the Business sent confirmation to the Consumer.

Information on the statutory warranty for defects, product warranty and guarantee in consumer contracts

This section of the consumer information was prepared under the authority of Section 11(5) of Government Decree 45/2014 (II.26.), taking account of Annex 3 to that Decree.

This consumer information applies only to Buyers who qualify as consumers. Rules for non-consumer buyers appear in a separate section.

Requirements for conformity under consumer contracts

General conformity requirements for Goods sold under a consumer contract

The Goods and performance must satisfy Government Decree 373/2021 (VI.30.) at the time of performance.

For performance to conform to the Contract, the Goods must:

— match the description, quantity, quality and type specified, and possess the agreed functionality, compatibility, interoperability and other contractual characteristics;

— be suitable for any particular purpose made known by the Consumer to the Seller no later than conclusion of the Contract and accepted by the Seller;

— be supplied with all agreed accessories and instructions, including instructions for putting into service, installation and customer support; and

— provide the updates specified in the Contract.

In addition, the Goods must:

— be suitable for the purposes required for goods of the same type by law, technical standards or, in the absence of such standards, applicable codes of conduct;

— possess the quantity, quality, performance and other characteristics normal for goods of the same type which the Consumer may reasonably expect, particularly durability, repairability, functionality, compatibility, accessibility, continuity and safety, taking account of public statements about specific characteristics made by the Seller, its representative or another person in the transaction chain, especially advertising or labelling;

— be supplied with the accessories and instructions, including packaging and instructions for putting into service, that the Consumer may reasonably expect; and

— match the characteristics and description of any sample, model or trial version presented or made available by the Business before the Contract was concluded.

The Goods need not comply with a public statement referred to above if the Seller proves that:

— it did not know and could not reasonably have known of that statement;

— the statement had been appropriately corrected by the time the Contract was concluded; or

— the statement could not have influenced the decision to conclude the Contract.

Specific conformity requirements for Goods with digital elements

The Seller must ensure that the Consumer is informed of and supplied with updates, including security updates, to the digital content or associated digital service necessary to keep the Goods in conformity.

The Seller must make updates available as follows:

— where the sales contract provides for a single supply of digital content or a digital service, for the period the Consumer may reasonably expect given the type and purpose of the Goods and digital elements, the individual circumstances and nature of the Contract; or

— where the Contract provides for continuous supply over a specified period not exceeding two years, for two years from delivery of the Goods.

If the Consumer fails to install supplied updates within a reasonable time, the Seller is not liable for a defect resulting solely from that failure, provided that:

— the Seller informed the Consumer of the update’s availability and the consequences of failing to install it; and

— the failure to install, or incorrect installation by the Consumer, was not due to deficiencies in the installation instructions supplied by the Seller.

There is no lack of conformity if, at conclusion of the Contract, the Consumer was specifically informed that a particular characteristic differed from the requirements described here and separately and expressly accepted that difference.

Conformity requirements for the supply of digital content under a consumer contract

The Seller supplies or makes digital content available to the Consumer. Unless otherwise agreed, it does so without undue delay after conclusion of the Contract, in the latest version available at that time.

Supply is completed when the digital content, or any means suitable for accessing or downloading it, has reached the Consumer or the physical or virtual facility chosen by the Consumer for that purpose.

The Seller must ensure that the Consumer is informed of and receives updates, including security updates, necessary to keep the digital content or digital service in conformity.

If continuous supply is agreed for a defined period, conformity must be maintained throughout that period.

If the Consumer fails to install updates supplied by the Seller within a reasonable time, the Seller is not liable for a defect resulting solely from that failure, provided that:

— the Seller informed the Consumer of availability and the consequences of failing to install; and

— failure to install or incorrect installation was not due to deficiencies in the Seller’s installation instructions.

There is no lack of conformity if, at conclusion of the Contract, the Consumer was specifically informed that a particular characteristic of the digital content differed from these requirements and separately and expressly accepted the difference.

The Seller performs defectively if a defect in the digital content results from incorrect integration into the Consumer’s digital environment, provided that:

— integration was carried out by, or under the responsibility of, the Seller; or

— the Consumer was to integrate it and the incorrect integration resulted from deficiencies in the Seller’s instructions.

Where continuous supply of digital content or a digital service is agreed for a defined period, the Seller is liable for a defect in the digital content that occurs or becomes apparent during that period.

For a single supply or a series of individual supplies, a defect identified by the Consumer within one year of supply is presumed to have existed at supply unless proved otherwise. However, the Seller does not perform defectively if it proves that the Consumer’s digital environment is incompatible with the technical requirements of the content or service and that it informed the Consumer clearly and comprehensibly before the Contract was concluded.

The Consumer must cooperate with the Seller so that, using technically available means involving the least intrusion for the Consumer, the Seller can establish whether the Consumer’s digital environment caused the defect. If the Consumer fails to cooperate after being clearly and comprehensibly informed of this obligation before conclusion, the Consumer must prove that:

— a defect identified within one year after supply existed at the time of supply; or

— a service affected by a defect identified during the contractual supply period was not in conformity during that period.

Defective performance of a sales contract

The Seller performs defectively where a defect in the Goods results from incorrect installation, provided that:

(a) installation formed part of the sales contract and was carried out by, or under the responsibility of, the Seller; or

(b) installation was to be carried out by the Consumer and was incorrect because of deficiencies in the instructions supplied by the Seller or, for Goods with digital elements, the provider of the digital content or digital service.

If the sales contract requires installation by or under the Seller’s responsibility, performance is completed when installation is finished.

For Goods with digital elements involving continuous supply of digital content or a digital service, the Seller is liable for related defects occurring or becoming apparent within two years of delivery where the agreed continuous supply period does not exceed two years, or throughout the continuous supply period where it exceeds two years.

Statutory warranty for defects (kellékszavatosság)

When can you exercise this right?

If the Seller performs defectively, you may assert a statutory warranty claim against it under the Civil Code and, for consumer contracts, Government Decree 373/2021 (VI.30.).

What remedies are available?

At your choice, the following remedies are available:

You may request repair or replacement, unless your chosen remedy is impossible or would impose disproportionate additional cost on the Seller compared with the alternative. If you have not requested, or could not request, repair or replacement, you may seek a proportionate price reduction or, as a last resort, withdraw from the Contract.

Before bringing the Goods into conformity, the Seller informs the Consumer that they may choose repair or replacement and that, if repair is chosen, the limitation period for the warranty claim is extended once by twelve months.

Depending on the characteristics of the category of Goods, the Seller may lend the Consumer replacement Goods free of charge during repair; these may be refurbished. Such a loan is not automatic and depends on a separate undertaking by the Seller.

At the Consumer’s express request, the Seller may fulfil its replacement obligation with refurbished Goods.

You may change from one chosen remedy to another, but must bear the cost of doing so unless the change was justified or caused by the Seller.

In consumer contracts, a defect discovered within one year of delivery of Goods, including Goods with digital elements, is presumed to have existed at delivery unless proved otherwise, except where this is incompatible with the nature of the Goods or the defect.

The Seller may refuse to bring the Goods into conformity if repair or replacement is impossible or entails disproportionate additional costs, taking all circumstances into account, including the value of conforming Goods and the seriousness of the breach.

The Consumer is also entitled to a proportionate reduction reflecting the seriousness of the breach, or to terminate the sales contract, if:

— the Seller has not completed repair or replacement, or has done so but failed in whole or in part to meet the following requirements:

— the Seller must take back replaced Goods at its own expense;

— if repair or replacement requires removal of Goods installed consistently with their nature and purpose before the defect became apparent, the obligation includes removal of the defective Goods and installation of the repaired or replacement Goods, or payment of the corresponding removal and installation costs;

— the Seller has refused to bring the Goods into conformity;

— a defect recurs despite the Seller’s attempt to bring the Goods into conformity;

— the defect is serious enough to justify an immediate price reduction or immediate termination; or

— the Seller has not undertaken to bring the Goods into conformity, or it is clear from the circumstances that it will not do so within a reasonable time or without significant inconvenience to the Consumer.

If the Consumer wishes to terminate the sales contract because of defective performance, the Seller must prove that the defect is minor.

The Consumer may withhold all or part of the outstanding purchase price, proportionate to the seriousness of the breach, until the Seller fulfils its obligations concerning conformity and defective performance.

The following general rules apply:

— the Seller must take back replaced Goods at its own expense;

— where repair or replacement requires removal of Goods installed consistently with their nature and purpose before the defect became apparent, the obligation includes removing the defective Goods and installing the repaired or replacement Goods, or bearing those removal and installation costs.

The reasonable period for repair or replacement runs from the time the Consumer reports the defect to the Business.

The Consumer must make the Goods available to the Business for repair or replacement.

A price reduction is proportionate if it equals the difference between the value of conforming Goods to which the Consumer was entitled and the value of the Goods actually received.

The Consumer may exercise the right to terminate the sales contract by a legal statement addressed to the Seller expressing that decision.

If defective performance affects only some of the Goods supplied and the conditions for termination are met for those Goods, the Consumer may terminate only in respect of the defective Goods, but may also terminate in respect of other Goods purchased with them if they cannot reasonably be expected to keep only the conforming Goods.

If the Consumer terminates the sales contract in full or in respect of some of the Goods:

— the Consumer must return the affected Goods at the Seller’s expense; and

— the Seller must promptly refund their purchase price upon receiving the Goods or evidence that they have been returned.

The Seller must record the Consumer’s reported warranty claim and promptly provide a copy in a verifiable manner.

If the Seller cannot state at the time of reporting whether it can fulfil the claim, it must notify the Consumer of its position within eight days in a verifiable manner. If rejecting the claim, it must also give reasons and information about applying to a conciliation body.

The Seller must endeavour to complete repair or replacement within fifteen days. If it takes longer, the Seller must inform the Consumer of the expected duration.

What is the deadline for asserting a statutory warranty claim?

You must report a defect without delay after discovering it. A defect reported within two months of discovery is considered reported without delay. However, these rights can no longer be enforced after the two-year limitation period from performance expires.

If conformity is restored by repair, the limitation period for the statutory warranty claim is extended once by twelve months.

The period during repair when the Buyer cannot use the Goods as intended does not count towards the limitation period.

The limitation period restarts for the part of the Goods affected by replacement or repair. This also applies if repair causes a new defect.

Against whom may you assert the claim?

You may assert the statutory warranty claim against the Seller.

What other conditions apply?

Within one year of performance, reporting the defect is the only requirement if you prove that the Goods were supplied by the Seller. After one year, you must also prove that the defect existed at the time of performance.

Specific statutory warranty rules for digital content

The Consumer is also entitled to a proportionate price reduction reflecting the seriousness of the breach, or termination of the digital-content contract, if:

— repair or replacement is impossible or entails disproportionate additional costs for the Seller;

— after a repair or replacement claim, the Seller fails to restore conformity free of charge within a reasonable time after notification, without significant inconvenience and taking account of the nature and purpose of the content or service;

— a defect recurs despite the Business’s attempt to restore conformity;

— the defect is serious enough to justify immediate reduction or termination; or

— the Seller has not undertaken to restore conformity, or the circumstances show that it will not do so within a reasonable time or without significant inconvenience to the Consumer.

Where repair or replacement is requested, the Seller must restore conformity free of charge within a reasonable time after the Consumer reports the defect, without significant inconvenience and taking account of the nature and purpose of the content or service.

Depending on the technical characteristics of the digital content, the Seller may choose how to restore conformity when a repair or replacement remedy is exercised.

A price reduction is proportionate if it equals the difference between the value of the service the Consumer was entitled to receive and the service actually supplied.

For continuous supply over a defined period, the proportionate reduction must cover the period when supply was not in conformity.

If the Consumer seeks termination for defective performance, the Seller must prove that the defect is minor.

Where the Seller supplies or undertakes to supply digital content and the Consumer provides or undertakes to provide only personal data in return, the Consumer may terminate even for a minor defect, but cannot claim a proportionate price reduction.

The right to terminate is exercised by a legal statement addressed to the Seller expressing that decision.

If the Seller fails to supply, the Consumer must call upon it to do so. If the Seller then fails to supply the digital content without delay or within an additional period agreed by the Parties, the Consumer may terminate.

The Consumer may terminate without first calling upon the Seller to supply where:

— the Seller has not undertaken to supply, or the circumstances make clear that it will not supply the digital content; or

— the Parties’ agreement or circumstances of conclusion make it clear that supply at a particular time is essential to the Consumer and the Seller fails to supply at that time.

On termination, the Seller must refund the entire consideration paid by the Consumer.

However, if supply was in conformity for a period before termination, consideration attributable to that period need not be refunded. In that case, the Seller must refund the part relating to non-conforming supply and any prepaid consideration for the remaining contractual period which would have applied without termination.

Where the Consumer is entitled to a proportionate reduction or termination, the Seller must reimburse without delay and no later than fourteen days after becoming aware that the right has been exercised.

Reimbursement uses the same payment method used by the Consumer. Another method may be used with express consent, but must not impose additional charges on the Consumer.

The Seller bears reimbursement costs.

On termination, the Seller may prevent further use of the digital content, in particular by making the content or service inaccessible or disabling the Consumer’s account.

The Consumer must refrain from using the digital content or making it available to third parties after termination.

If digital content was supplied on a physical medium, the Consumer must return it without delay at the Seller’s expense if the Seller requests this within fourteen days after becoming aware of termination.

For use before termination, the Consumer must pay an amount proportionate to the service supplied in conformity with the Contract.

Product warranty (termékszavatosság)

When can you exercise this right?

For a defect in movable Goods, you may choose to assert either a statutory warranty for defects claim or a product warranty claim under the Civil Code.

What remedies are available?

Under a product warranty claim, you may request repair or replacement of the defective Goods.

When are Goods defective?

Goods are defective if they do not meet the quality requirements applicable when placed on the market or lack the characteristics described by the Manufacturer.

What is the deadline?

You may assert a product warranty claim within two years after the Manufacturer places the Goods on the market. The right expires after that period.

Against whom may you assert the claim?

You may exercise product warranty rights against the producer or distributor of the product, referred to collectively as the Manufacturer.

Who bears the burden of proof?

You must prove that the product defect existed when the Manufacturer placed it on the market.

When is the Manufacturer exempt?

The Manufacturer is exempt if it proves that:

— it did not manufacture or place the Goods on the market in the course of its business;

— the defect could not be detected according to the state of scientific and technical knowledge when the Goods were placed on the market; or

— the defect results from compliance with legislation or a mandatory official requirement.

Proof of one of these grounds is sufficient.

You may pursue a statutory warranty for defects claim against the Business and a product warranty claim against the Manufacturer simultaneously for the same defect. After a successful product warranty claim, a statutory warranty claim concerning the replacement product or repaired part may subsequently be pursued only against the Manufacturer.

Guarantee (jótállás)

When can you exercise this right?

Under Government Decree 151/2003 (IX.22.) on Mandatory Guarantees for Certain Durable Consumer Goods, the Seller must provide a guarantee when selling new durable consumer goods listed in Annex 1 to Decree 10/2024 (VI.28.) of the Minister of Justice, such as technical equipment, tools and machines, and their accessories and components within the scope specified there. In this section they are collectively referred to as consumer goods.

The list is available in Decree 10/2024 (VI.28.) defining durable consumer goods subject to mandatory guarantees: https://net.jogtar.hu/jogszabaly?docid=a2400010.im.

Guarantee rights may be exercised using the guarantee certificate or, as detailed here, proof of payment. The Seller need not issue or provide a guarantee certificate for consumer goods priced at no more than HUF 100,000; rights may instead be exercised using proof of payment.

An incorrectly issued or missing guarantee certificate does not affect the validity of the guarantee.

If no certificate is provided, the Contract is considered proven when the Consumer presents proof of payment, namely an invoice or receipt issued under the VAT Act. Rights may then be exercised using that document.

Returning opened packaging is not a condition of fulfilling a guarantee claim.

What rights and deadlines apply under a mandatory guarantee?

Guarantee remedies

The Buyer may request repair or replacement, seek a price reduction where provided by law, or ultimately withdraw if the obliged party refuses repair or replacement, cannot complete it within an appropriate period while respecting the Buyer’s interests, or the Buyer’s interest in repair or replacement has ceased.

The Buyer may report a claim directly to the Seller’s registered office, any business establishment or branch, or the repair service identified on the guarantee certificate, as they choose.

Claim period

Claims may be asserted during the guarantee period. Under Government Decree 151/2003 (IX.22.), it is:

— two years for a selling price of at least HUF 10,000 and no more than HUF 250,000;

— three years for a selling price exceeding HUF 250,000.

Failure to meet these deadlines results in loss of the right. However, repair extends the guarantee by the period, starting when the goods are handed over for repair, during which the Buyer cannot use them as intended because of the defect.

The guarantee begins when the goods are handed to the Buyer, or on the date of putting into service if this is carried out by the Seller, its agent or another authorised person.

If the Buyer arranges putting into service more than six months after delivery, the guarantee begins on the delivery date.

Handling guarantee claims

The Seller must endeavour to complete repair or replacement within fifteen days.

If it takes longer, the Seller must inform the Buyer of the expected duration. By accepting these Terms, the Buyer agrees that this information may be supplied electronically or in another manner allowing proof of receipt.

If the Seller establishes during the guarantee period that defective consumer goods cannot be repaired, it must replace them within eight days unless the Buyer instructs otherwise. If replacement is impossible, the Business must refund within eight days the purchase price shown on the guarantee certificate or, in its absence, the invoice or receipt presented by the Consumer as proof of payment under the VAT Act.

If the Seller cannot repair the consumer goods within thirty days:

If repair has not been completed by the thirtieth day after the guarantee claim is reported, the Seller must, unless the Consumer instructs otherwise, replace the goods within eight days after that thirty-day period expires. If replacement is impossible, the Seller must refund within those eight days the purchase price shown on the guarantee certificate or, in its absence, the invoice or receipt presented by the Consumer as proof of payment.

If the goods become defective for a fourth time during the guarantee period, the Seller must replace them within eight days unless the Consumer instructs otherwise. If replacement is impossible, the Business must refund within eight days the price shown on the guarantee certificate or, in its absence, the Consumer’s invoice or receipt proving payment.

Consumer goods under mandatory guarantee that are permanently installed, weigh more than 10 kg or cannot be carried as hand luggage on public transport, other than vehicles, must be repaired at their place of use. If this is impossible, the Business, or the repair service where a repair claim was made directly to it, arranges removal, reinstallation and transport to and from the repair location.

The Seller must record the reported guarantee claim and promptly provide a copy to the Consumer in a verifiable manner.

If the Seller cannot state upon reporting whether it can fulfil the claim, it must notify the Consumer of its position within eight days in a verifiable manner, including reasons for any refusal and the opportunity to apply to a conciliation body.

Exceptions to guarantee handling rules

The provisions under “Handling guarantee claims” do not apply to electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers or motorised watercraft.

For these Goods, the Seller must nevertheless endeavour to complete repair within fifteen days.

If repair or replacement takes longer than fifteen days, the Seller must inform the Buyer of the expected duration.

Relationship between guarantees and other warranty rights

The guarantee applies alongside the statutory warranty for defects and product warranty. The main difference is that the burden of proof under a guarantee is more favourable to the Consumer.

Replacement requested within three working days

The right to request replacement within three working days applies to new durable consumer goods sold online too. If the Consumer requests replacement because of a defect within three working days of purchase or putting into service, the Seller may not invoke disproportionate additional costs under Section 6:159(2)(a) of Act V of 2013 on the Civil Code. It must replace the goods within eight days, provided that the defect prevents intended use. If replacement is impossible, the Seller must promptly refund the price shown on the guarantee certificate or, in its absence, the Consumer’s invoice or receipt proving payment.

When is the Seller exempt from guarantee liability?

The Seller is exempt only if it proves that the cause of the defect arose after performance.

You may pursue a statutory warranty for defects claim and a guarantee claim, or a product warranty claim and a guarantee claim, simultaneously for the same defect. However, after successfully obtaining a remedy for a particular defect, such as replacement by the Business, you cannot obtain the same remedy again for that defect on another legal basis.

Information on statutory warranty, product warranty and guarantee rights for non-consumer Buyers

General rules on the statutory warranty for defects

A non-consumer Buyer may choose from the following remedies:

You may request repair or replacement, unless the chosen remedy is impossible or imposes disproportionate additional costs compared with another remedy. If repair or replacement was not or could not be requested, you may seek a proportionate reduction, repair the defect yourself or have it repaired by another person at the Seller’s expense, or ultimately withdraw.

You may change to another remedy but bear the cost unless the change was justified or caused by the Seller.

For non-consumer buyers, the claim period is one year from performance (handover).

Product warranty and guarantee

Product warranty and mandatory guarantee rights are available only to buyers qualifying as consumers and, under the conditions below, micro, small and medium-sized enterprises.

If the Manufacturer offers a manufacturer’s guarantee covering non-consumer buyers, it may be enforced directly against the Manufacturer.

Special rules for micro, small and medium-sized enterprises

This section applies exclusively to micro, small and medium-sized enterprises under the Act on Small and Medium-Sized Enterprises and Support for Their Development (SMEs) acting outside their trade, independent profession or business activity.

Statutory warranty for defects for SMEs

What is the claim deadline?

You must report defects without delay after discovery. Reporting within two months is considered without delay. However, warranty rights cannot be enforced after the two-year limitation period from performance expires.

Against whom may you assert the claim?

You may assert the claim against the Seller.

What remedies are available?

You may choose from the following remedies:

You may request repair or replacement unless the chosen remedy is impossible or entails disproportionate additional costs compared with another remedy. If repair or replacement was not or could not be requested, you may seek a proportionate reduction or ultimately withdraw.

Within six months of performance, reporting the defect is the only condition if you prove that the Goods were supplied by the Seller. After six months, you must also prove that the defect existed at performance.

Product warranty for SMEs

When may you exercise this right?

For defective movable Goods, you may choose between a statutory warranty for defects claim and a product warranty claim under the Civil Code.

What remedies are available?

You may request repair or replacement of defective Goods under a product warranty claim.

What is the claim deadline?

Claims may be asserted within two years after the Manufacturer places the Goods on the market. The right expires thereafter.

Against whom may you assert the claim?

Rights may be exercised against the producer or distributor, referred to collectively as the Manufacturer.

When is the Manufacturer exempt?

The Manufacturer is exempt if it proves that:

— the Goods were not manufactured or marketed in the course of its business;

— the defect could not be detected according to the scientific and technical knowledge available at the time of marketing; or

— the defect resulted from compliance with legislation or a mandatory official requirement.

Proof of one ground is sufficient.

Guarantee for SMEs

When may you exercise guarantee rights as an SME?

Under Government Decree 151/2003 (IX.22.), the Seller must provide a guarantee for new durable consumer goods listed in Annex 1 to Decree 10/2024 (VI.28.), including technical equipment, tools and machines and the specified accessories and components. This applies where you, as an SME acting outside your trade, independent profession or business activity, purchase them within retail activity under the Trade Act, regardless of whether the goods are accounted for within your economic activity.

What rights and deadlines apply under the mandatory guarantee?

Guarantee remedies

The Buyer may request repair or replacement, seek a price reduction where provided by law, or ultimately withdraw if the obliged party refuses repair or replacement, cannot complete it within an appropriate period while respecting the Buyer’s interests, or the Buyer’s interest in repair or replacement has ceased. Claims may be reported directly at the Seller’s registered office, any establishment or branch, or the repair service identified on the guarantee certificate, at the Buyer’s choice.

Claim period

Claims may be asserted during the guarantee period. Under Government Decree 151/2003 (IX.22.), it is:

— two years for a selling price of at least HUF 10,000 and no more than HUF 250,000;

— three years for a selling price exceeding HUF 250,000.

Failure to meet these deadlines results in loss of the right. Repair extends the guarantee by the period from handing the goods over for repair during which they cannot be used as intended because of the defect.

The guarantee begins on handover to the Buyer or, where putting into service is performed by the Seller, its agent or another authorised person, on that date.

If putting into service is arranged more than six months after handover, the guarantee begins on the handover date.

When is the Seller exempt from guarantee liability?

The Seller is exempt only if it proves that the cause of the defect arose after performance.